Refund policy

Thoughtfully chosen. Yours to keep.

All sales at Tell Ur Story Chicago Studio are final, including skincare, scalp-care products, masks, and the PLuna Cold Plasma Device. We do not accept returns or exchanges for change of mind, opened products, or unused products.

Please review product details and ask the studio any questions before placing your order. We are happy to help you choose care that fits your routine.

Damaged, defective, or incorrect items

If your order arrives damaged, appears defective, or contains the wrong item, contact the studio with your order number and photographs so we can review the issue and help resolve it. Please contact us before sending anything back.

This policy does not affect any rights you may have under applicable law.